These are two very useful new Back Office functionalities that will enable direct interaction by customers and whose main purpose is to optimize operating processes and facilitate management of the most common tasks.
At Brew&Hub, we continue to move forward, and this time we’re doing it by introducing two new solutions: the order management tool and the packaging components tool.
Two online spaces intended and especially designed for streamlining everyday tasks and improving the relationship with and feedback from our customers. Discover how they work and everything you’ll be able to do as a Pro User.
First of all… you need to register
In the first place, in order to gain access to these new online tools, you need to register on our website www.brewandhub.es by clicking “Your account” at the top of the screen.
Then, to create the account, you will need to enter the basic information and ask to be made a Pro User, which will give you access to each and every one of the functionalities. Otherwise, you would only be able to comment on posts in the Blog.
The last step in upgrading to Pro will be to fill in the billing and delivery information by clicking the button you’ll find on the banner entitled “Brew&Hub” at the bottom.
Once your request to upgrade to Pro User has been approved, you’ll be able to edit your information, add more delivery addresses, and view any documents that may be associated with your account (confidentiality agreements, contracts, etc.) in the “Your information” section.
How do they work?
1. Management of online orders
In the private area, the new Brew&Hub order management tool will allow you to check the status of orders at all times to get important information and interact with them.
You can place new orders through our sales representatives by simply clicking “New Order” to send a request. You’ll be able to check all the order information, as well as information about the production process, delivery notes, invoices and the production report.
2. Advantages of the packaging component management tool
In addition to the order management tool, it occurred to us that another advantage we could offer our customers might be a specific technological solution for validating the final art for packaging components. Through it, they would be able to receive feedback from our Quality department and Technical Group, as well as approve the proof sent by the print vendor.
We got to work and in the private area we created this new functionality that allows users to start a new process while reviewing the status of a specific component.
To access it, just click the “Components” button to check the status of the open processes. If a red balloon appears, it means that you need to take some kind of action.
On the other hand, to create a new component, you’ll need the associated R code (previously sent to you via e-mail), which you’ll have to include in the design, as well as the Final Art file and the finishes. However, if you need to expand the info about the process and management of the tool, you can do so at this link.
Now that you know a little more about the advantages of being a Pro User, make the most of all the functionalities of our new solutions and request access and an account manager to guide you through the process.